Shipping policy
FreshPrints 3D Shipping Policy
FreshPrints 3D products are produced, prepared, and packaged with care. Many of our products are 3D printed to order, so please note that production time and shipping transit time are separate.
Production & Processing Time
Most orders require time to print, inspect, and package before shipment. Production times vary depending on the size, complexity, color, and quantity of the items ordered.
Most orders are expected to be ready for shipment within 3–7 business days. Larger, customized, or high-volume orders may require additional production time.
If an order is expected to take substantially longer than normal, we will make reasonable efforts to contact you.
Shipping Rates
FreshPrints 3D currently ships within the United States.
Standard shipping is $8.00. Orders of $70 or more qualify for free standard shipping. Express shipping is available for $15.00.
Shipping & Delivery Times
Shipping estimates shown at checkout refer to the estimated carrier transit time after your order has been produced and shipped. They do not include production or processing time.
Selecting Express shipping speeds up the shipping method after your order is ready. It does not guarantee expedited production unless specifically arranged with FreshPrints 3D.
Tracking
When tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside the control of FreshPrints 3D.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address. Please contact us as soon as possible if you discover an error in your shipping information. Once an order has shipped, we may not be able to change its destination.
Lost or Damaged Packages
If your package arrives damaged, please contact FreshPrints 3D as soon as possible with your order number and photographs of the package and damaged item.
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and contact the carrier. You may also contact us for assistance.
International Shipping
FreshPrints 3D does not currently offer international shipping. We may add international shipping options in the future.
Questions
For questions about production, shipping, or an existing order, please contact FreshPrints 3D through the contact information provided on our website.