Refund policy

We want you to be happy with your purchase. Because many FreshPrints 3D products are made to order, the following return and refund policy applies.

Returns

Standard, non-customized items may be returned within 14 days of delivery. Items must be unused, undamaged, and returned in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom and Made-to-Order Items

Customized or personalized products are not eligible for return or exchange unless they arrive damaged, defective, or substantially different from what was ordered.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can evaluate the issue.

If the claim is approved, FreshPrints 3D may provide a replacement, replacement part, repair solution, or refund as appropriate.

3D Printing Characteristics

Because our products are created using additive manufacturing, minor layer lines, seams, surface variations, or small cosmetic differences may occur. These are normal characteristics of the 3D-printing process and are not considered defects.

Cancellations

Orders may be cancelled before production begins. Once printing or production has started, an order may no longer be eligible for cancellation, particularly for customized or made-to-order products.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

To request a return, report a damaged item, or ask about an order, please contact FreshPrints 3D through the contact information provided on our website.